TERMS & CONDITIONS
1. You Agree that:
By using this site, you accept our terms & conditions of use.
2. Payment Terms
Payment is due prior to delivery, via credit card on our secure website or over the phone. Cheque is not accepted as a method of payment. We are happy to accept bank transfers, providing the payment in our account before the day of delivery, our bank details are available upon request. If no payment is made before delivery then your order may be cancelled.
3. Delivery & Handling Charges & Taxes
There is NO DELIVERY CHARGES
4. Refund Policy
Fresh Box has a 100% satisfaction guarantee to you. If you are unhappy with a product or our service we will exchange or refund the value of the item or service. Our aim is to please and your feedback is welcome. To make a return, please inform us either by email or phone including a picture and your concern. ALL REFUNDS ARE ONLY APPLICABLE 24 HOURS AFTER DELIVERY.
Orders can be cancelled 24hrs prior to your delivery or earlier. If you cancel within 24hrs or less of your delivery day a 50% charge of the total order will be incurred. The other 50% will be refunded back to the account you paid on.
5. Delivery Conditions
In order to purchase groceries from Farm and Co, the delivery address which you nominate will need to be within an area where Farm and Co provides delivery services. Please ensure that your delivery address and area are correct, as orders for delivery to addresses in areas that are not in the Farm and Co delivery area will not be processed.
Delivery days are Monday to Friday depending on your location. Please order 24-48hrs prior to the day you would like your delivery. Any orders after this time can not be guaranteed that your order will be processed and delivered. If you have difficulty placing the order by this time, please contact us and we will try and assist you.
Delivery times and arrival of your order will depend on your area. Once you place your order, we will email you your delivery day. In the event of unforeseen circumstances, changes could be made to the delivery schedule.
Farm and Co accept that in the event of goods arriving damaged via our own transport, we will replace the goods delivery free of charge or a credit will be issued on your next delivery.
6. Unattended deliveries
Farm and Co cannot be held responsible for any unforeseen damage or theft to your order when left in a designated area specified by you. We recommend that your delivery is brought inside and stored away correctly ASAP.
7. Limitation of Liability
Farm and CO maximum liability to you for products purchased from our website shall be limited to the refund of the purchase price you have paid for the products. Farm and Co will not be liable for any property damage, personal injury, loss of use, interruptions of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise except which it is unlawful to exclude.
Farm and Co has made every effort to ensure that the information on our website is correct at the time we put it there. While we apologise if any errors have been made, we do not guarantee the accuracy of the information on these pages and all users do so at their own risk. All images used on this site are representations for your information only and are not necessarily true images of that product.